Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

To return a product at MC you'll need to request a Return Merchandise Authorization number (RMA). This can be done by emailing our returns department at RETURNS, or by telephone.
NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-419-576-5299
Monday - Friday: 10 a.m. - 5 p.m. Eastern
Closed Saturday & Sunday and National Holidays
E-mail: RMA

We'll need the following information to authorize your return:
- Customer name
- Order number
- Nature of the problem

In general, Mushroom Patch accepts returns on merchandise from purchaser within 30 days of SHIPMENT of that order/item(s). However, Mushroom Patch reserves the right to authorize product return beyond 30 days from the SHIPMENT date. If the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to MC on returned items, and Mushroom Patch will pay the shipping charges on the replacement or exchange item(s).
  
• MC
  1744 Lora Lane
  Defiance, Ohio 43512
  USA

Returns within 30 days from receiving date can be exchanged, replaced, refunded or credited at MC discretion unless an RMA is assigned to the return. Please be aware that specific manufacturers have more restrictive return policies.
 

International Orders

Mushroom Patch is glad to ship to international destinations; however, all international customers are responsible for checking with their country’s import authorities before placing an order. Your country may have restrictions on the import of mushroom products that would prohibit our live items or supplements from being shipped to your location.*

Once you have determined that your country will allow the import of our products, you may place your order online, or by phone. A current phone number is required for all international shipments; please provide a valid phone number with your order.

After you have placed your order, we will contact you with an accurate shipping cost—the cost seen online may not accurately reflect shipping costs, depending on the size and weight of items ordered. Your card will not be charged until accurate costs have been calculated an approved.

Once we have contacted you with an accurate shipping cost, we will await your reply before processing your order. Orders will not be shipped until approval has been received and payment has been made.

Mushroom Patch cannot calculate or estimate the costs of international duties, taxes, or import fees. International customers will be responsible for all duties, taxes and import fees associated with their shipment

*Mushroom Patch will not be responsible for foreign shipments that are not permitted due to import restrictions. It is the responsibility of the customer to verify the acceptability of those products that they wish to order prior to placing an order with Mushroom Patch.